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Frequently Asked Questions



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If your address changes for any reason, you should notify us. Please use the change of address form on the back of your mortgage coupon or click here to request a change to your mailing address.

If your mailing address is located in a different state than your property, please contact us at 800-345-7884.

Please contact us at 800-345-7884. We can provide you with a duplicate welcome letter.


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Unless otherwise noted on your payment coupon, your payment is due on the 1st of the month. This means that payments should be received by Sun West Mortgage Company on or by the 1st of each month. You should mail your payment 5-7 days early to allow ample time for delivery.

Please detach the coupon on the bottom half of your statement and mail it with your check or money order payable to Sun West Mortgage Company. Be sure to write your account number on the check or money order. Do NOT send cash. If you would like to overnight, mail or drop-off your payment to our office, the physical address is:

  • Physical Address (Overnight or Drop-off)

    Sun West Mortgage Company, Inc.
    6131 Orangethorpe Avenue, Suite 500
    Buena Park, CA 90620

  • Regular USPS Mail

    Sun West Mortgage Company, Inc.
    P.O. Box 6007
    Artesia, CA 90702

Information about payments received and payments due can be found on the loan information page and loan history page after logging in to this site.

Your payment is late if it is not received on or by the 16th calendar day of each month (on or before 05:00 PM PST).

A late charge will be assessed 15 days after the payment due date.

Your mortgage contract states that payment needs to be in our possession by the late charge date. Any payments received after that time will be assessed a late charge, regardless of the postmark or mailing date.

Sun West Mortgage Company reports all loan payments to the credit bureaus. Payments not received when due could negatively affect your credit rating.

Please select the appropriate box on your payment coupon when sending funds in addition to your monthly payment. Additional principal payments can also be made online by logging in to your My Account.

An extra principal payment can be made after or with the current monthly payment as long as the loan is current.

If there are no other fees due, then the funds will be applied to your loan principal.

Click here for instructions on How to Make Additional Payments Online.

Similar to making additional principal payments, payments may also be made specifically towards the interest. While sending a check, it must be specified (in the memo portion) that the payment is to be applied towards interest only.

An extra interest payment can be made after the current monthly mortgage payment has already been satisfied.

Unfortunately, extra interest payments cannot be made via our website and must be made by check. If you do not want to mail in a check payment then please call us to make payment by phone.

Payment Options

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Yes, you can make a payment by telephone using a check. It's easy, and you can use this option regularly or whenever you like. Just call one of our loan servicing representatives with your check information. Please note there is a $7.50 service fee assessed with this option.

Statements / Disclosures

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The mortgage statement for the next month is generated once the current month’s mortgage payment is paid.

If we do not receive the current month’s payment by 15th calendar day of the month, then the statement will still be generated for the next month reflecting the late fees assessed to the account.

A 1098 Mortgage Interest Statement is used to report mortgage interest paid by the borrower. For Example: 2012 Mortgage Interest paid on loan will need to be reported in 2013 tax filling.

1098 Mortgage Interest Statements will be mailed out at the end of January.

Loan Payoff

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No, there is no prepayment penalty for the early payoff of a loan with the exception of Multi-family loans, in which case there may be a prepayment penalty.

Yes. If the payoff of your loan will occur after your regular payment due date, then you must send a payment to avoid late charges, collection calls, and a possible delinquent reporting to the consumer credit reporting agencies which may impact your Credit rating.

If you need a payoff statement for your loan, you can order it by logging into your account on our website and filling out the electronic form “Payoff Quote”.

You can also call us at (800) 453-7884 ext. 7871. Our business hours are 8.30 AM to 5.00 PM PST.

If you are a third party, you can order a payoff statement by sending a written request with the customer's authorization attached to You can also fax it to (866) 463-2216.

Our turn-around time for processing a payoff request is 3 business days or less.

Note: Requests from third parties will not be processed without the customer's authorization.

The payoff amount is calculated to the Next Interest Due Date to avoid any interest shortfall. Any over payment will be refunded to the customer along with the escrow balance.

Please mail payoff checks to:

Sun West Mortgage Company
6131 Orangethorpe Avenue, Suite 500
Buena Park, CA 90620

Note: Only certified funds are accepted for payoff.

A refund of the escrow balance will be sent to the customer's mailing address within 30 days after payoff.

Please contact our customer Service department at (800) 453-7884 ext. 7871.

My Account

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Please click here to recover your password and username.

Escrow and Escrow Analysis

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An escrow account is established to ensure that your taxes and insurance are paid. Part of your monthly payment is deposited into your escrow account. At a later date, the funds in the escrow account are used to pay real estate taxes, homeowner insurance, and any mortgage insurance that may be required for the loan.

If you have a fixed rate mortgage, the principal and interest payments on your loan are fixed. However, the amount deposited to the escrow account can fluctuate depending on local tax rates and insurance rates.

Each year we analyze your escrow account to determine your future tax and/or insurance payments. The most recent tax and insurance bills are used in order to forecast what your escrow payments for the next year will be. As a result, your payment may increase or decrease depending on the amount of money required to pay these future obligations or to reimburse your account for previous shortages.

At times, the amounts needed to adequately fulfill your Tax and Insurance payments through your escrow account are not accurately calculated at closing. This would result in a shortfall in your escrow account.

For e.g. A Supplemental Tax is assessed on all new property purchases in the state of CA, which is not estimated at closing.

Mortgage / Property Insurance

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Private Mortgage insurance is insurance that protects a lender in case of a default. Only certain loans require this insurance. If you have this insurance, you would have been informed when you signed your loan documents. The insurance coverage can be cancelled under certain conditions. Here is a list of the conditions:

  • The property MUST be owner occupied.
  • The loan must be current and have a satisfactory payment history, meaning no payments over 30 days late in the last 12 months and no payments over 60 days late in the last 24 months.
  • The loan balance must be equal to or less than 80% of the ORIGINAL sales price or appraisal value, whichever is less.
  • If you think the value in your property has increased you may request to order an Appraisal or have a BPO (Brokers Price Opinion). Please contact our office for further details. There is a charge for the Appraisal and BPO.

If no written request is submitted prior to the LTV (loan to value) reaching 78% based on the ORIGINAL amortization of your loan, the PMI will be cancelled automatically if the loan is current and the property is owner occupied.

If changing at renewal time: Please provide us with written authorization, the name and telephone number of your new agent and we will pay the premium from your escrow account.

If changing between renewal dates: Please provide us with written authorization, the name and telephone number of your new agent and we will pay the premium from your escrow account. You must also cancel the current insurance and have the return premium sent to Sun West Mortgage Company.

If you receive a cancellation notice from your insurance company, please contact our Customer Service Department at 800-345-7884.

Note: You have thirty (30) days from the date of cancellation to reinstate your current policy or obtain new insurance. If coverage is not in force within the allotted time period, we will obtain coverage for you. This "forced place" insurance may be at a higher premium.

Forced placed insurance is an insurance policy purchased on behalf of the borrower when proof of a voluntary insurance policy has not been provided to the loan servicer. It is also referred to as lender placed insurance.

Once Sun West Mortgage Company receives proof of an adequate voluntary insurance policy, it will cancel the forced placed insurance effective as of the date of the voluntary policy and refund any remaining lender placed premium it previously received.

Your mortgage or deed of trust requires you to obtain insurance to protect the property from loss such as fire and other events. Generally the amount of the insurance must be at least the amount that it would cost to replace the house or the unpaid principal amount of the loans that are secured by the property.

Please click here.

Note: Mortgagee Clause must list state-specific legal name as indicated on this page.

When a disaster damages your home, Sun West Mortgage will help you move forward with repairs.

As soon as possible after a disaster, you should:

  • Contact your insurance agent.
    • Your agent and insurance company will evaluate the damage to your home according to your homeowners insurance policy.
    • Your insurance claim check will be made payable to you and to SWMC.
  • Contact the Disaster Assistance team at SWMC.
    • Notify us as soon as you receive your claim check. We’ll give you the information you need to process it quickly.
    • Please tell us if you’re having trouble paying your mortgage as a result of the disaster. We may be able to help you.

Click Here to download the guide for the Insurance Claim Process.

Contact Information:

Phone: (800) 345-7884

Fax: (866) 400-5205


Loss Mitigation / Trouble Making Payments

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CALL US IMMEDIATELY! We have trained personnel that may be able to help. Call our Collections Dept. 800-345-7884 Extn: 7870. Additionally you can complete the loss mitigation workout package and send it to Sun West to review eligibility for loss mitigation options.

To download a Loss Mitigation Workout Package: Click here (English); Click here (Spanish).

For your convenience, this portal will allow you to upload documents directly to Sun West Mortgage Company, Inc. Please upload your Loss Mitigation Assistance Application and any additional supporting documents here. We will contact you within five business days to acknowledge receipt and let you know if you need to send additional information or documents. If you have any questions, please do not hesitate to contact your Single Point of Contact between the hours of 8:30 am - 5:00 pm PT at (800) 345-7884.

If you are worried about making future mortgage payments, try to plan ahead to prevent it from happening. You can discuss your situation with a Sun West representative at 800-345-7884 Extn: 7874. Additionally you can complete the loss mitigation workout package and send it to Sun West to review eligibility for loss mitigation options.

To download a Loss Mitigation Workout Package: Click here (English); Click here (Spanish).

  1. Your first step is to contact Sun West representative at 800-345-7884, Extn: 7870.
  2. You may obtain a list of the HUD-approved housing counseling agencies by calling HUD nationwide toll free telephone number at (800) 569-4287.
  • If the subject property is located in one of the following states, please reach out to the corresponding state agency to apply for assistance through the Hardest Hit Fund:
    HHF Phone Number
    State Agency Name Phone Number
    Alabama Hardest Hit Alabama 877-497-8182
    Arizona Arizona Department of Housing 602-771-1000
    California Keep Your Home California 888-954-5337
    Florida Florida Hardest-Hit 877-863-5244
    Indiana Indiana Foreclosure Prevention Network 877-438-4673
    Kentucky Kentucky Homeownership Protection Center 866-830-7868
    Mississippi Home Saver 601-718-4647
    Nevada Nevada Affordable Housing Assistance Corporation 855-428-4357
    New Jersey New Jersey Housing and Mortgage Finance Agency 877-496-4951
    South Carolina South Carolina Homeownership and Employment Lending Program (SCHELP) 855-435-7472

    Also, if your financial difficulty stems from a military wage earner who has been deployed to active duty, the Servicemembers' Civil Relief Act of 2003 (SCRA) provides important rights. SCRA covers a variety of issues including mortgage interest rates and foreclosure.
    Additionally you can complete the loss mitigation workout package and send it to Sun West to review eligibility for loss mitigation options.

    To download a Loss Mitigation Workout Package: Click here (English); Click here (Spanish).

  • Both foreclosures and deed-in-lieu (where the lender accepts the deed to the property to avoid having to foreclose) are damaging to your credit and will be reflected on your credit report for seven years. If your credit report shows a foreclosure or deed-in-lieu, you may have trouble obtaining new credit for at least a few years. You may, however, include a written statement on your credit report that explains any hardships that led to the foreclosure.

    For more information about how foreclosure affects your credit you can contact any one of the three major credit bureau reporting agencies.

    To avoid foreclosure you can complete the loss mitigation workout package and send it to Sun West to review eligibility for loss mitigation options.

    To download a Loss Mitigation Workout Package: Click here (English); Click here (Spanish).


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    To comply with federal bankruptcy law, you may receive a Periodic Loan Notice with limited information if your loan is subject to a bankruptcy proceeding or you have received a bankruptcy discharge.

    Yes. If you are experiencing a hardship, you may be reviewed for hardship assistance. However, in some cases, appropriate court approval may be required for some options.

    Please contact us at 800-345-7884. You may need to tell us the type of bankruptcy filed, the bankruptcy case number, and your attorney’s name and phone number (if applicable).

    Other FAQ's

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    Your loan documents likely prohibit transferring the property to another person or entity. A violation of a loan's provisions prohibiting a transfer of the property could result in a loan being called immediately due and payable. We cannot give you legal advice on this particular issue. You should consult with your own counsel about the operative provisions in your loan documents.

    Assumption of mortgage is the purchase of mortgaged property whereby the buyer accepts liability for an existing debt secured by a mortgage on the property. This generally requires the consent of the lender that owns or services the existing loan. The seller remains liable to the existing mortgage lender unless the lender agrees to release the seller from further liability.

    In a nutshell, the assumption of a mortgage is just what it sounds like - the transfer of all liabilities associated with a mortgage from one party to another i.e. new borrower(s) takes over the loan from the current borrower(s) under the original condition and terms.

    Yes. As a member of the Sun West family, if you are looking to:

    • Purchase a new home
    • Refinance your current mortgage*
    • Take cash out of your home
    • Make renovations or energy improvements to your property

    Contact us at Toll Free: 866-961-6070 Mon - Fri 8:30 AM to 5:00 PM PT (Excluding Federal Holidays).

    * Please Click Here or refer to to see where Sun West Mortgage Company, Inc. (NMLS ID 3277) is a licensed lender and servicer. In all jurisdictions, the principal (Main) licensed location of Sun West Mortgage Company, Inc. is 6131 Orangethorpe Avenue, Suite 500 in Buena Park, CA 90620: (800) 453-7884. is not supported at this time.