Position Summary:
Location |
Job Type |
Experience |
Education |
Buena Park, CA 90620
|
Full Time
|
1-3 Years
|
High School
|
Job Responsibilities:
- Ability to explain all workout options within company guidelines.
- Minimize potential losses on delinquent loans by contacting the borrowers and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.
- Skip tracing accounts for possible leads to find customers information to contact them.
- Pursues communication with defaulted customers to offer potential workout alternatives. Contact delinquent customers to obtain payment commitments.
- Analyze customer's situation and collateral risk to present alternative solutions including forbearance plans, repayment plans, modifications, assumptions, pre-foreclosure / short sales, and deed in lieu; assist in identifying, negotiating, and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction.
We offer an excellent salary and benefits package, including health, dental, vision insurance and a 401 (k) program. As well as a great work environment.
Requirements:
- Customer service focused.
- Proven experience with listening and eliciting information effectively.
- Demonstrated excellent verbal and written communications skills.
- Strong PC skills including ability to troubleshoot common problems.
- Review, negotiate, and recommend action on requests for proposed foreclosure within the time-frames established by management.
- Identify, evaluate, and resolve reasons for delinquency.
- Ability to explain all workout options within company guidelines.
- Skip tracing accounts for possible leads to find customers information.
- Quote reinstatement amounts, payoffs, and set-up repayment plans.
- Ensure that all requested documentation has been requested and received from the customer.
- Recommend additional actions with management assistance on delinquent accounts.
- Escalate calls and/or problem accounts to supervisor.