Position Summary:

Job Responsibilities:

• Ability to explain all workout options within company guidelines.
• Minimize potential losses on delinquent loans by contacting the borrowers and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines.
• Skip tracing accounts for possible leads to find customers information to contact them.
• Pursues communication with defaulted customers to offer potential workout alternatives. Contact delinquent customers to obtain payment commitments.
• Analyze customer's situation and collateral risk to present alternative solutions including forbearance plans, repayment plans, modifications, assumptions, pre-foreclosure / short sales, and deed in lieu; assist in identifying, negotiating, and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction.

Requirements:

• Customer service focused.
• Proven experience with listening and eliciting information effectively.
• Demonstrated excellent verbal and written communications skills.
• Strong PC skills including ability to troubleshoot common problems.
• Review, negotiate, and recommend action on requests for proposed foreclosure within the time-frames established by management.
• Identify, evaluate, and resolve reasons for delinquency.
• Ability to explain all workout options within company guidelines.
• Skip tracing accounts for possible leads to find customers information.
• Quote reinstatement amounts, payoffs, and set-up repayment plans.
• Ensure that all requested documentation has been requested and received from the customer.
• Recommend additional actions with management assistance on delinquent accounts.
• Escalate calls and/or problem accounts to supervisor.