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For our Family of Home-Owners Impacted by the Coronavirus Disease (COVID-19)
Sun West is committed to providing assistance to our borrowers who have been impacted and are experiencing hardships due to the Coronavirus Disease (COVID-19). We are here to help you and will be working within the assistance parameters established by applicable federal, state, and Investor guidelines to assist you in retaining your home.

To learn more or to download application package
please click here
You can reach us at
(800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT


Due to COVID-19 precautions our current hold times may be longer than usual. If your call is not urgent please email customerservice@swmc.com or visit our website at swmc.com to make a payment and view your account status. If you choose to leave a voicemail, please let us know a convenient time to reach you, and we will prioritize your preference. You may also choose to remain on hold.

Phone calls between you and any representatives of Sun West Mortgage Company, Inc. shall be recorded and monitored for quality assurance and training purposes.