For Our Family of Home-Owners Impacted by the Natural Disasters
We are here to help you recover and settle back in your home. If your home has experienced any damage or if the natural disaster has impacted your ability to make payments, please contact us as soon as you can. We are here to help you and will be working within the assistance parameters established by applicable federal, state, and investor guidelines to assist you in preserving and/or restoring your home.
For the Home-Owners in the FEMA declared areas, we are taking the following immediate action:
Providing payment relief for up to 90 days.
Automatically waiving or refunding late charges for up to 90 days.
Suppressing any negative credit bureau reporting for up to 90 days.
Suspending collection activity / foreclosures on delinquent loans for up to 90 days.
We understand that this disaster may have impacts that extend beyond the FEMA declared areas. If your ability to pay was impacted in any way, please contact us, or download a copy of the Loss Mitigation assistance package by clicking the link at the bottom of this page. A Sun West Customer Service Specialist is standing by to answer any questions you may have. Please call us at (800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT.
For your convenience, this portal will allow you to upload documents directly to Sun West Mortgage Company, Inc. Please upload your Loss Mitigation Assistance Application and any additional supporting documents here. We will contact you within five business days to acknowledge receipt and let you know if you need to send additional information or documents. A Sun West Customer Service Specialist is standing by to answer any questions you may have. Please call us at (800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT.